Summary: 877 Game collects the minimum data needed to run your account and process PKR payments. We do not sell your personal data to third parties. You have full rights to access, correct, and delete your data. If you have questions, contact us at support@877game.click at any time.
1. Introduction
This Privacy Policy describes how 877 Game ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of users ("you", "the player") who access the 877 Game website at 877game.click and all associated pages, games, betting markets, and account services.
This Policy is part of your agreement with 877 Game. By creating an account or using any feature of the Platform, you confirm that you have read and understood how we handle your personal data as described in this document. If you do not agree with any part of this Policy, please do not use 877 Game.
We have written this Policy with Pakistani players in mind. Plain language, straightforward explanations, and no unnecessary legal filler. If something is unclear, email us and we will explain it in plain Urdu or English — whichever you prefer.
This Policy should be read alongside the 877 Game Terms and Conditions and the Responsible Gaming Policy, all of which together form your binding agreement with 877 Game.
2. Who We Are — Data Controller
For the purposes of this Privacy Policy, the data controller responsible for your personal information is 877 Game. We operate the online gaming and sports betting platform accessible at 877game.click, serving players in Pakistan with PKR-denominated games, casino products, Ludo, Aviator, Virtual Sports, and sports betting.
All data-related enquiries, access requests, deletion requests, and privacy complaints should be directed to:
- Email: support@877game.click
- Subject line for data requests: "Privacy / Data Request — [your username]"
- Response time: Acknowledgement within 24 hours; full response within 5 working days
877 Game is committed to handling your data responsibly and in accordance with best practice standards for digital platforms operating in Pakistan's gaming sector.
3. What Personal Data 877 Game Collects
We collect data across three broad categories. Here is exactly what is involved in each:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, nationality | Account registration & KYC |
| Contact Data | Pakistani mobile number, email address | Registration |
| Financial Data | Easypaisa/JazzCash account number, bank account details (IBFT), card type (no full card number stored) | Deposit & withdrawal setup |
| Transaction Data | Deposit amounts, withdrawal history, bet history, game results, bonus claims | Ongoing platform use |
| Technical Data | IP address, device type, browser version, operating system, session timestamps | Every login |
| Usage Data | Pages visited, games played, features used, time on platform | Every session |
| Communications Data | Content of live chat conversations, emails sent to support | When you contact us |
| Verification Documents | CNIC scan, selfie/live photo, proof of address (if KYC requested) | Identity verification |
877 Game never stores full payment card numbers. Card transactions are processed by our PCI-DSS compliant payment gateway provider. We receive only a tokenised reference and the card type (Visa/Mastercard).
4. How We Collect Your Data
Data at 877 Game is collected through four main channels:
- Directly from you: When you complete the registration form, submit KYC documents, make a deposit, place a bet, or contact our support team.
- Automatically during use: Our servers log technical and usage data every time you access 877 Game — including your IP address, device identifiers, and session activity. This happens in the background and is standard practice for all web-based platforms.
- Payment providers: When you initiate a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, or IBFT, the payment provider confirms the transaction and shares relevant reference data with 877 Game. We do not have access to your mobile wallet password or full bank credentials.
- Third-party identity verification: During KYC verification, we may use an automated document verification service. This service processes your CNIC scan and returns a confidence score to 877 Game. The raw document image is retained by 877 Game for audit purposes and deleted at the end of the applicable retention period.
5. Why We Use Your Data — Purposes and Legal Basis
877 Game uses your personal data only for the purposes listed below. We do not use your data for any purpose not described here without first obtaining your consent.
- Account creation and management: Setting up your 877 Game account, verifying your identity, and maintaining your account settings and preferences.
- Processing transactions: Accepting PKR deposits, processing withdrawals, and recording your betting and gaming activity in your account history.
- KYC and fraud prevention: Verifying that you are who you say you are, confirming you are 18 or over, and detecting patterns that may indicate fraud, money laundering, or multi-accounting. This is both a legal obligation and a protection for honest players.
- Customer support: Responding to your enquiries, resolving disputes, and maintaining a record of support interactions for quality and training purposes.
- Bonus and promotion administration: Verifying eligibility, tracking wagering progress, and preventing bonus abuse.
- Platform improvement: Understanding how players use 877 Game — which games are popular, where users encounter friction, and how the mobile experience can be improved — to make the platform better.
- Responsible gaming monitoring: Analysing betting patterns to identify signs of problem gambling and, where appropriate, proactively reaching out to players or applying account safeguards.
- Legal compliance: Retaining records as required by applicable Pakistani law and financial regulations.
- Direct communications: Sending you important account notifications (e.g. withdrawal confirmations, security alerts) and, with your consent, promotional communications about 877 Game offers.
Marketing communications: 877 Game will only send you promotional messages (bonus offers, game announcements) if you have opted in. You can unsubscribe at any time by replying "STOP" to any SMS, clicking the unsubscribe link in any email, or adjusting your notification preferences in your account dashboard.
6. How 877 Game Shares Your Data
877 Game does not sell your personal data to any third party, ever. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT providers, and Visa/Mastercard acquirers receive the transaction information needed to process your deposit or withdrawal. Their handling of that data is governed by their own privacy policies.
- KYC and identity verification providers: A specialist document verification service receives your identity documents for automated processing. This provider is contractually prohibited from using your data for any other purpose.
- Fraud prevention and risk management services: In cases of suspected fraud, multi-accounting, or money laundering, 877 Game may share relevant account data with specialist risk management services or with other gaming platforms operating shared fraud registers.
- Legal and regulatory authorities: If required by a valid legal order, court judgment, or regulatory direction from a Pakistani authority, 877 Game will disclose the minimum data legally required.
- Business successors: In the event of a merger, acquisition, or transfer of 877 Game's business operations, your data may be transferred to the new operator under equivalent privacy protections. You will be notified of any such transfer.
All third-party service providers engaged by 877 Game are subject to data processing agreements that require them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards.
7. How We Handle PKR Payment Data
Given that 877 Game is a financial platform handling real PKR transactions, payment data receives the highest level of protection we apply anywhere on the Platform.
When you deposit via Easypaisa or JazzCash, the payment flow works as follows: your mobile number and the deposit amount are passed to the mobile money provider's secure API. The provider processes the transaction and returns a confirmation reference to 877 Game. At no point does 877 Game's server receive or store your mobile wallet PIN or password.
For IBFT bank transfers, 877 Game holds your account's IBAN only for the purpose of processing withdrawals to the registered bank account. This detail is encrypted at rest and is visible only to the payments team during an active withdrawal review.
All payment data is stored on servers with encryption at rest using industry-standard AES-256. Access is restricted to authorised personnel only, and all access is logged and audited.
You may update your registered withdrawal method from your 877 Game account dashboard. For security reasons, changes to payment method details may require additional verification before taking effect.
8. How Long We Keep Your Data
877 Game retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Anti-money laundering legal requirement |
| Transaction history (bets, deposits, withdrawals) | 5 years after last transaction | Financial records and legal compliance |
| KYC documents (CNIC, proof of address) | 5 years after account closure | Regulatory obligation |
| Support communications | 2 years | Quality assurance and dispute evidence |
| Technical / log data | 12 months | Security monitoring and fraud detection |
| Marketing opt-in records | Until you withdraw consent + 1 year | Proof of consent for regulatory purposes |
After the applicable retention period has expired, 877 Game will securely delete or anonymise your personal data so that it can no longer be linked back to you individually.
If you request account deletion before the end of a retention period, 877 Game will suppress your account — meaning it will not be used for any active purpose — but certain data categories (particularly financial transaction records) must be retained for the legally required period regardless of your request.
9. Security Measures at 877 Game
877 Game implements multiple layers of technical and operational security to protect your personal data. Key measures include:
- HTTPS everywhere: All data transmitted between your device and 877 Game servers is encrypted using TLS. An unsecured HTTP connection is never used for login, registration, or any authenticated page.
- AES-256 encryption at rest: Sensitive data fields — including CNIC numbers, payment account details, and KYC documents — are encrypted at rest in our database.
- Access controls: 877 Game staff access to user data is role-based and logged. Only staff with a legitimate operational need can view your personal information. Support agents see only the data needed to handle your query.
- Two-factor authentication (2FA): Available for all 877 Game accounts. We strongly recommend enabling it from your account security settings.
- Penetration testing: 877 Game conducts regular security assessments. Identified vulnerabilities are prioritised and patched promptly.
- Session management: Inactive sessions are automatically terminated after a period of inactivity. Concurrent logins from multiple locations trigger a security alert.
Despite these measures, no platform is completely immune to security incidents. In the event of a data breach that affects your personal data and poses a risk to your rights, 877 Game will notify you promptly and provide clear guidance on protective steps you can take.
10. Cookies and Tracking Technologies
877 Game uses cookies and similar technologies to operate the Platform, maintain your session, and understand how players use the site. Here is what we use and why:
- Essential cookies: Required for the Platform to function. These maintain your login session, remember your account preferences, and protect against cross-site request forgery. You cannot opt out of essential cookies without losing functionality.
- Analytics cookies: Help 877 Game understand which pages are visited, how long players stay, and where sessions end. Data is aggregated and does not identify you individually. You can opt out via your browser settings or the cookie preference centre on the site.
- Performance cookies: Used to measure page load times and identify technical issues on specific device or browser combinations. Helps us make 877 Game faster on the types of Android phones most used in Pakistan.
877 Game does not use third-party advertising cookies or permit third-party advertisers to place tracking technologies on our platform. Your game history and betting patterns are never shared with advertisers.
You can manage cookie preferences through your browser settings at any time. Instructions for the most commonly used browsers (Chrome, Firefox, Samsung Internet) are widely available online.
11. Your Privacy Rights as a 877 Game Player
You have meaningful rights over your personal data at 877 Game. Here is what each right means and how to exercise it:
Right to Access
Request a copy of all personal data 877 Game holds about you. We will provide it within 5 working days, formatted clearly and at no charge.
Right to Rectification
If any of your data is inaccurate or out of date, you can update most details directly in your account dashboard. For CNIC or date of birth corrections, contact support with updated documentation.
Right to Erasure
Request deletion of your personal data. Note that certain financial records must be retained for the legally required period regardless. We will delete everything that can lawfully be deleted and explain clearly what is retained and why.
Right to Portability
Request your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service. Applies to data you provided directly to 877 Game.
Right to Restriction
Ask 877 Game to restrict processing of your data while a query or complaint is under review — data will be held but not actively used during that period.
Right to Object
Object to processing based on 877 Game's legitimate interests — including profiling for responsible gaming purposes. We will assess your objection and cease that processing unless compelling grounds override it.
To exercise any of these rights, email support@877game.click with the subject "Privacy / Data Request" and your account username. We will acknowledge within 24 hours and complete the request within 5 working days.
12. Minors — Under-18 Policy
877 Game is strictly for adults aged 18 and over. We do not knowingly collect, store, or process personal data from anyone under the age of 18. The entire registration flow, KYC process, and age verification checks are designed to prevent under-18 access.
If 877 Game becomes aware that personal data of a person under 18 has been collected — through a disclosure from the individual, a concerned parent, or an internal detection mechanism — we will immediately suspend the account, void any transactions, and delete the minor's personal data as completely as the applicable legal retention rules allow.
If you are a parent or guardian and believe your child has created an account on 877 Game, please contact us immediately at support@877game.click. We take these situations seriously and will act quickly.
13. Changes to This Privacy Policy
877 Game reviews and updates this Privacy Policy periodically. When changes are made, the "Last updated" date at the top of this page will reflect the revision date. For material changes — those that significantly affect how we handle your data or your rights — we will notify you by email to your registered address at least 7 days before the changes take effect.
Minor, non-material changes (such as corrections of typographical errors or clarifications that do not alter the substance of any provision) may be made without prior notice. Your continued use of 877 Game after any changes take effect constitutes acceptance of the revised Policy.
We recommend bookmarking this page and revisiting it every few months. It is the most reliable way to stay informed of how 877 Game handles your personal data.
14. Contact Us About Privacy
For any privacy-related question, data access request, or complaint, the 877 Game data team is reachable at:
- Email: support@877game.click
- Subject line: "Privacy / Data Request — [your 877 Game username]"
- Live chat: Available 24/7 from your logged-in 877 Game account
- Response time: Acknowledgement within 24 hours; full resolution within 5 working days
If you are not satisfied with how 877 Game has handled a privacy complaint after following our internal process, you have the right to escalate your complaint to the relevant data protection or regulatory authority in Pakistan.
877 Game will always handle privacy complaints fairly, professionally, and without any negative impact on your account standing or gaming experience.